Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.

The most important step is to get a foodbank referral. Please do not come to our distribution points without a referral having been sorted for you.

Many of our normal referrers ceased face to face contact so please contact one of the following referrers by telephone or email.

There is a new e-referral system in place whereby the following referrers can now arrange referrals over the telephone. If you need food to be delivered, discuss this with the person making the referral who will make the arrangements for you where this is possible.

Contact details for referrers are as follows:-

ALL WEST CHESHIRE AREAS
CWAC Help Scheme – 0300 123 7065 9am – 5pm
Citizens Advice Bureau:
CAB Helpline – 0344 576 6111

WCCAB Sue Lyne – 07714 616672, Monday, Thursday, Friday 1pm – 4pm

WCCAB – Gaynor Rowlands – 07736 621235 Monday to Thursday 9am – 5pm

WCCAB – Sam Robertshaw – 07596 338067 Fridays only 9am – 5pm

CITY OF CHESTER
Forfutures – 0300 123 2442 (option 3) 9am – 5pm

BLACON
Blacon Beacon – Sheila Little – 07719 960541 Monday to Thursday 9am – 5pm

PLAS NEWTON
Crossroads (New Church) – Adam Langan – 07902 390224. Delivered Monday – Friday 3pm – 5pm

NESTON
Community Centre 0151 336 7805 9am – 5pm
For Housing 0300 123 5522 9am – 5pm

ELTON
Community Centre – Graham Heatley – 07445 227369 9am – 5pm

ELLESMERE PORT
For Housing 0300 123 5522 9am – 5pm
Sutton Villages (Sutton Way, Little Sutton, Great Sutton) – Nicole Meardon & Paul Donovan – 07942 573343 Monday, Wednesday and Friday 9am – 5pm
Westminster and Rossmore – Lisa Denson – 07960 330933 – Delivered Wednesday 10am – 12 noon
Wolverham and Stanney – Mike Edwardson – 07858 969705 – Delivered– Wednesday 10am – 12 noon

RURAL CHESHIRE
Tarvin Email: [email protected]   Wednesday 10am – 12pm

Tattenhall Email:  [email protected] – Monday and Thursday 1pm – 3pm

In addition, some Housing Associations, schools and other local organisations can make referrals. Contact your local Councillor or the Foodbank Office for further information on these referrers.

For more general help about medication or food for those in self isolation or social contact, CWAC has set up a helpline 0300 123 7031. People classified as being “shielded” should call this number.

If you have any queries about this please do not hesitate to contact 0151 355 7730.

In order to provide the most appropriate help for the circumstances of your situation we work with local referrers . If they feel you are struggling to put food on the table, they will issue you with a foodbank referral. The local referrer may also be able to help arrange long term support if needed to help address some of the issues behind the reasons for your crisis. Referrers we work with include: Citizens Advice, housing support officers, children’s centres, health visitors, social services, local Councillors and some local charities.

You might be asked to take your foodbank referral to your nearest operating foodbank centre. 

You can find a list of our local centres and opening times here and download a copy of the leaflet at top right here

If you have any further questions our FAQ’s page may help, or feel free to give us a call.

 

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