Get Help
How to get help
If you need help from our foodbank there are a few simple steps to follow.
The most important first step is to get a foodbank referral code.
Please note we do not issue vouchers directly from our warehouse or via the phone.
We operate an e-referral system whereby trained referrers assess your need and offer availability of other services to help you.
Freephone Numbers open to the public
Cheshire West and Chester Council  HELP scheme 0808 175 3599 (Monday – Friday, 9am – 5pm)
Citizens Advice Help Through Hardship 0808 208 2138 (Monday – Friday 9am – 5pm)
If needed, they’ll issue you with a voucher code so you can get an emergency food parcel from your most convenient  food session – If you can, please bring along your own carrier bags.
Please note that the HELP Scheme can experience delays during busy periods.
We have partnered with various other services to issue vouchers, please note some of these can only issue vouchers to people they are already working with.
Age UK Cheshire
Citizens Advice Cheshire West
Various CWaC departments (Adult Social Care, Early Help & Prevention Team, Housing Options, Refugee and Asylum Seeker Team, Skills & Employment Hub)
DIAL West Cheshire
For Futures
Healthbox CIC
Koala North West
National Probation Service
New Beginnings (WDP)
Number 71 Spider Project
Soul Kitchen
University of Chester
WHAG
Care providers including Primary Care Cheshire & Irish Community Care
GP Practices including Handbridge Medical Centre, Great Sutton Medical Centre and Western Avenue Medical Centre
Schools including Neston High School
Housing associations such as Muir Housing and Sanctuary Housing