Coronavirus Pandemic Updated Information

24th March 2020

In the current situation in the country, West Cheshire Foodbank will operate to the best of its ability to provide emergency food to those in crisis. We want to thank our large donor base, our partner organisations and our hard-working volunteers for their dedication in keeping this vital work going.

We have had to implement changes to our normal working arrangements mainly to ensure the safety of all concerned and to keep as much work as possible going on.

This information, which will be updated regularly, is to help you play your part.

The primary source of information is our website

which will be updated as the situation changes.

How can I volunteer to help?

Go to the page Give Help (link at top of this page) then click on VOLUNTEER.

If someone does not have web access they can telephone our office 0151 355 7730, but please use the online system if at all possible as you will appreciate our staff are very busy.

How do I get a referral voucher?

A referral voucher is required to receive food aid.

Please note that from Monday 6th April there is a new E-referral system in place whereby the following Agencies can now issue vouchers over the telephone. The contact details for them are as follows:-

Citizens Advice Bureau – 0344 5766 111
CWAC Help Scheme – 0300 123 7065
For Futures – 0300 123 2442 Option 3
Neston Community Youth Centre – 0151 336 7805

If you have any queries about this please do not hesitate to contact 0151 355 7730.

How can I get food aid?

Food aid is available at distribution centres or local hubs. If you cannot get to a centre then your voucher issuer can discuss alternatives with you, including delivery to you.

If at all possible, check the website for the latest times at which distribution centres will be open – these may change at short notice. If you cannot access the website, email or call the office 0151 355 7730 in the morning on Monday, Tuesday, Thursday or Friday.

Currently, centres are in operation at:

Blacon: Matthew Henry Church, Nevin Road, Blacon CH1 5RS (0151 355 7730) Fridays 10:00 – 12:00

Lache: The Venue, Lache Community Centre, Hawthorn Road, Lache CH4 8HX (0151 355 7730) Fridays 12:00 – 14:00

Neston: Community and Youth Centre, Burton Road, Neston CH64 9RE (0151 355 7730) Thursdays 10:00 – 12:00

Ellesmere Port: Trinity Church Centre, Whitby Road, Ellesmere Port CH65 0AB (0151 355 7730) Mondays, Tuesdays, Thursdays, Fridays 10:00 – 12:00

Local hubs are coming into operation and information will be posted here soon.

Remember a referral voucher is required to receive food aid.

How do I donate food?

If you’re thinking of donating food to us you can bring it straight to our warehouse (address below) or drop it off at one of our public collection points listed below. Many of our collection points are now closed or closing as a result of the corona virus pandemic. Please check the website for the current list and operating hours which may change at short notice.

  • Most large supermarkets
  • Holy Trinity Church, Blacon
  • Matthew Henry Church, Blacon
  • Blacon Surgery on Western Ave
  • Trinity Church Centre, Ellesmere Port
  • Chester Delivery Office, Station Road, CH1 3AA.

Other local points may still be operating.

We always welcome food donations and promise to use them to provide help to people in crisis. Our shopping list on the website shows the food items that we need right now.

How can I give money?

The best way is to look at the page our website where there are fuller details. (Click “Give Help” then “Donate Money”)

You can:

  • donate on-line: there’s a direct link to do this via Virgin Money Giving – click “Donate” at the top of any page)
  • by SMS: text ‘WCFB 10’ to 70085 to donate £10. This costs £10 plus a standard rate message cost.
  • via AmazonSmile – there’s a link on the webpage.
  • send a cheque (remember to Gift Aid!)

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